Terms of use

Last updated: 22 October 2026

1. Scope and provider

These terms of use apply to Comrido in the browser at app.comrido.com, as an installed app and in Microsoft Teams. The provider is Arvyn Media, owner Armin Razavi, Dwight-D.-Eisenhower-Straße 1, 65197 Wiesbaden, Germany, email: info@comrido.com ("we"). Comrido is free for you.

How the contract is formed

• You sign in with your Microsoft work account and enter your details during setup.
• Until you finish, you can use "Back" to check every step and correct input errors. Later, you can change your details in the settings.
• At the end of setup, you expressly accept these terms. The contract is formed when you tap "Finish".

The contract languages are German and English. The German version is binding; the English version reflects its content in full. The app is also available in French, but these terms are only available in German and English.

You can open, save and print these terms on this page at any time. We store which version you accepted and when. This page always shows the current version. If you ask us at info@comrido.com, we send you an earlier version that you accepted. It is best to save or print the terms when you accept them.

2. What Comrido is, and what it is not

Comrido helps you find people to share your regular commute with. You set your weekly routine, we suggest matching members, and you can request and confirm rides and coordinate in the chat.

Every ride is a private arrangement between the members taking part. We are not a transport or taxi company and we carry no one. We are not involved in your arrangements. We set no prices, take no money and give no instructions about the ride. We also do not decide who drives: if you can both drive and ride along, the app suggests who drives, for example taking turns by week. Only what you both confirm is binding. We do not check driving licences, vehicles, insurance or fitness to drive.

For damage arising from a ride, you are liable to each other under the statutory rules. These terms do not change that.

3. Who can use Comrido

Requirements

• You may only use Comrido if you are at least 18 years old.
• You sign in with your own Microsoft work account from a company that we have activated for Comrido. Private accounts such as Gmail or Outlook.com do not work.
• You have only one account and use Comrido for your own journeys, not commercially.

Checking your work account

We check that your work account is still valid when you sign in and regularly afterwards (currently about every 30 days). When the check is due or fails, we ask you in the app to sign in again with your work account. Until then you cannot use Comrido.

If your work account is permanently no longer valid, for example because your employment has ended, you can no longer sign in to this Comrido account. So it is best to cancel your rides and delete your account while you still have access. After that, you can ask for deletion by email to info@comrido.com. Tell us your display name, your former company, your workplace and your starting area so that we can identify your account reliably. If we have not been able to confirm your work account for 12 months, this contract ends and we delete your account as described in the privacy policy.

At present, an account does not move with you to a new employer: a new work account creates a new Comrido account.

If we stop activating your company, this counts as termination by us with four weeks' notice (section 14). If your company itself blocks access to Comrido, for example through its IT department, we have no influence on that; the previous paragraph then applies.

Other members

Other members work at your company or, if you both allow it, at other companies. We only check that someone signed in with a work account from an activated company. Members enter their display names, job titles and workplaces themselves; we do not check them. We do not check anyone beyond that.

Maximum number per company

Each company has a maximum number of active members, which we set. We allocate places in the order in which members joined. If you join beyond that number, you can use Comrido in full for a transition period. After that, you cannot request new rides until places become free again or your company books more places. We cannot promise whether or when that happens. Suggestions, chat and confirmed rides stay available. We show you in the app in advance whether and from when this applies to you.

Your employer

Your employer is not involved in this contract. We do not pass on any information about you personally to your employer, even if it signs its own contract with us. Technically, your company's IT department can see in Microsoft Entra or Teams that you have signed in to Comrido, but not your rides, times, places or messages.

4. Rides

• We do not guarantee that you find matching members, that a ride is agreed or takes place, or that there is a return trip. Always plan your own alternative for the way there and back.
• Keep to what you agreed. If you cannot make it, cancel the ride in the app as early as possible. The others see the cancellation in the app; there is currently no push notification for it. So check the app briefly before you leave.
• A request that nobody answers expires after 48 hours.
• Of your starting point, others only see your approximate area, never your street or house number. They also see your display name, your times, whether you drive or ride along and, unless you switch it off, your workplace. You settle the exact meeting point and final details yourselves.
• Times, meeting points, detours, walking distances, traffic and weather hints, and saved costs and CO₂ are non-binding estimates. Hints such as "leave earlier" are suggestions; your ride does not change because of them.
• We cannot guarantee that every notification arrives on time. Do not rely on notifications alone for safety or departure times.

How suggestions are made

We only suggest members who go to the office on the same day, leave no more than 45 minutes earlier or later, and fit your role (driving or riding along, with a free seat). You only see members of other companies if you have both allowed cross-company matching.

The order depends on starting area and workplace, departure time, role, detour and walking distance, whether the work account is currently confirmed, past shared rides (a ride counts once someone involved confirmed after the ride that it took place) and preferred partners. Punctuality ratings and reports do not affect the order. Blocks and measures under section 10 remove members from suggestions.

You control whether and to whom you are suggested in the settings ("Appear in compatible matches", "Allow cross-company matching") and through preferred partners.

5. Sharing costs, without profit

No payments run through Comrido. Whether you share costs is up to you. Only a voluntary contribution to the costs of the ride is allowed, from which no one makes a profit: all passengers together pay no more than the statutory amount, currently 30 cents per kilometre driven. Example: for a 20 km ride, that is no more than €6 in total, however many people ride along.

Anyone who takes more is carrying passengers for payment and needs a licence for this, like a taxi. Without a licence it is prohibited, and after an accident the motor liability insurer can claim money back from the person who drove or who owns the vehicle. Commercial or taxi-like rides through Comrido are not allowed.

Legal basis: Section 1(2) sentence 1 no. 1(b) PBefG in conjunction with Section 5(2) sentence 1 BRKG.

6. When you drive or ride along

When you drive, you are responsible for the vehicle and the ride. In particular:

• You hold a valid driving licence for the vehicle.
• The vehicle is registered and has liability insurance, has passed its roadworthiness test (TÜV / Hauptuntersuchung), and is safe to drive.
• You follow traffic rules and do not drive under the influence of alcohol, drugs or medication that affects your fitness to drive. You follow the rules on phone use at the wheel (Section 23(1a) StVO) and do not operate Comrido while driving.
• You do not take more people than the seats you offered and the vehicle is approved for.

When you ride along, you are at the meeting point on time, wear your seat belt and behave so that the ride stays safe.

7. Rules for everyone

Treat others with respect and only give true information. The following is not allowed:

• illegal content and illegal conduct, for example insults, defamation, threats, harassment, sexual harassment, discrimination or fraud;
• false information about yourself, someone else's work account, or more than one account;
• passing on or publishing other people's data, especially addresses, phone numbers or locations, without their consent;
• advertising, spam and other unwanted messages;
• commercial passenger transport and cost contributions above the limit in section 5;
• dangerous driving and other conduct during rides that endangers or intimidates others;
• repeatedly not showing up without cancelling;
• knowingly false ratings or reports;
• automated access, bulk extraction of data, and attacks on our systems;
• getting around a restriction, suspension or termination, for example with a new account.

8. Your content and ratings

You are responsible for what you enter, such as your display name, job title, messages, group names, day notes in groups and details in reports. We store this content as a hosting service within the meaning of Regulation (EU) 2022/2065 (Digital Services Act, DSA). It remains your content; we do not check it in advance. You allow us to store it and show it to other members as far as Comrido needs this and your settings provide for it.

After a shared ride, the people involved can give short feedback for up to 14 days, for example whether the ride was on time. Answer honestly and factually. Others only see the note "Usually on time" when at least 5 rated rides were on time 80 % of the time or more. The note is a guide, not a guarantee.

9. Reporting, blocking and emergencies

Comrido is not an emergency service. If you are in danger, call the police (110) or the emergency number (112) straight away.

Blocking

You can block any member. You will then no longer see each other in suggestions and cannot send each other requests or messages. The blocked person is not notified. Rides you have already agreed with this person stay in place; cancel them yourself if you no longer want to ride together. You can undo a block in the settings.

Reporting

You can report illegal content and breaches of these terms:

• in the app, using "Report" in a chat once the person has written to you, or on a shared ride;
• by email to info@comrido.com, also for anything else, such as an offensive name in your suggestions. Anyone can do this, including people without a Comrido account.

A report by email should include: why the content or conduct is illegal or breaches these terms; where we can find it (display name, date, a screenshot if possible); your name and email address (not needed for reports of child sexual abuse); and your statement that your information is accurate and complete to the best of your knowledge.

We confirm receipt without undue delay and review every report carefully, objectively and without arbitrariness. We tell you our decision without undue delay: in the app if you reported in the app, by email if you reported by email. We also tell you how to have the decision reviewed (section 11). We do not use automated means for this.

The reported person only learns who reported them if this is strictly necessary for the review. After a ride with just two people, however, they can often work it out.

If we have information giving rise to a suspicion that a criminal offence threatening a person's life or safety has taken place, is taking place or is likely to take place, we inform the competent law enforcement or judicial authorities without undue delay (Art. 18 DSA).

10. Measures for breaches

We learn of breaches through reports or our own observations. A human reviews and decides every case. Measures against a member are never taken by automated means, including not because a certain number of ratings or reports has been reached. Only technical limits work automatically, such as a maximum number of messages per minute, and the maximum number per company under section 3.

We take into account how serious and how frequent the breach is, whether it was culpable, and the interests of everyone involved, and we choose the mildest effective measure:

• Note or warning: you can keep using Comrido normally.
• Removing individual content, for example resetting an unacceptable display name.
• Temporary restriction for up to 12 months: you do not appear in other people's suggestions, cannot request new rides, others cannot send you requests, and you cannot write chat messages.
• Suspension for up to 24 months, only for breaches that would also justify termination without notice under section 14: the same restrictions. After 12 months at the latest, and at any time on your request, we check whether we can lift the suspension early.

Confirmed rides stay in place with every measure; you can still see them and cancel them. For serious or repeated breaches we may also terminate under section 14.

Before we restrict or suspend you, we tell you the reason in the app and give you at least seven days to respond. We then decide again. Only if there is a serious danger to the life, health or safety of others do we restrict you immediately on a provisional basis and give you the chance to respond as soon as possible afterwards.

We give you reasons in the app for every measure, including a note or warning, at the latest when it takes effect. You learn: which measure we take and how long it applies; the facts it is based on; whether we learned of them through a report or our own observations; that the decision was not made by automated means; which rule of these terms or which law you breached, and why; and how you can challenge it (section 11).

If you delete your account during a restriction or suspension, it continues for a new account with the same Microsoft work account until it ends. The privacy policy explains how this works.

11. Review and other options

If you disagree with a decision, as the affected member or as the person who reported, you can object within six months. To do so, write to info@comrido.com and name the case. We offer this review voluntarily and free of charge. A human looks at the case again, and we tell you the outcome with reasons. If the decision was wrong, we correct it and restore the content or your account.

Independently of this, you can go to court or complain to the Bundesnetzagentur as the Digital Services Coordinator (Art. 53 DSA). We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. This also applies to out-of-court dispute settlement bodies under Art. 21 DSA.

12. Availability and development

Comrido is a public beta. We aim for reliable operation, but do not guarantee that Comrido is always available or works without errors. The service may be briefly interrupted for maintenance, updates and security. Some features, such as address search and traffic and weather hints, depend on external services and may sometimes be missing.

We may change, add or remove features where there is a valid reason, such as technical development, security, or changes in the law or at our service providers, and the change is reasonable for you. The core function, finding members for shared commutes and coordinating with them, remains in place for as long as the contract runs, subject to the maximum number per company (section 3) and measures under section 10. We announce changes that noticeably worsen your use of Comrido in the app in good time beforehand. You can then terminate at any time (section 14).

13. Liability

We are liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, under the Product Liability Act (Produkthaftungsgesetz), and where we have given a guarantee.

For slight negligence, we are only liable if we breach a duty whose fulfilment makes the proper performance of this contract possible in the first place and on whose fulfilment you may regularly rely. In that case our liability is limited to the damage that was foreseeable and typical when the contract was concluded. Otherwise we are not liable for slight negligence.

These rules also apply to our employees, representatives and the people we use to perform our services (vicarious agents).

Because we are not involved in your rides (section 2), we are not liable for how a ride is carried out or for the conduct of other members. For breaches of our own duties, for example in handling reports, we are liable under the paragraphs above.

14. Term and termination

The contract runs for an indefinite period.

• You can terminate at any time without notice: in text form, for example by email to info@comrido.com, or most simply by deleting your account under Settings → "Your account". When you terminate, your open and confirmed rides are cancelled; your ride partners see this in the app. If you terminate by email, it helps if you give the details listed in section 3 so that we can find your account.
• We can terminate with four weeks' notice, for example if we shut Comrido down or stop activating your company. We tell you in the app.
• Either side can terminate without notice for good cause. For us, this means in particular a serious breach of sections 5 to 7, such as violence, threats, fraud or commercial transport, or a breach you repeat despite a warning or restriction. As a rule we warn you first; the procedure in section 10 applies accordingly. After we terminate without notice, you cannot create a new account for two years.

The contract also ends if we have not been able to confirm your work account for 12 months (section 3).

The privacy policy explains what happens to your data after deletion.

15. Changes to these terms

We announce changes to these terms in the app at least two weeks in advance. We show you the new version and a summary of the main changes. The new version only applies to you once you expressly accept it in the app; silence does not count as acceptance. If you do not accept, the previous version continues to apply. You can then delete your account at any time, and we can terminate with four weeks' notice under section 14.

16. Data protection

We explain how we process your data in the privacy policy. Accepting these terms of use is not consent to any data processing.

17. Points of contact under the DSA

Single point of contact for users (Art. 12 DSA) and for Member State authorities, the European Commission and the European Board for Digital Services (Art. 11 DSA): by email to info@comrido.com or by phone at +49 157 75460725. Languages: German and English. A human reads every message; we do not use a chatbot.

18. Applicable law

German law applies. If you are a consumer, this choice of law only applies to the extent that it does not deprive you of the protection of mandatory provisions of the law of the country where you have your habitual residence.